RMNJ Direct
“ The website and system CoCreate have supplied has transformed our way of working, and taken us to new levels of efficiency and performance. CoCreate continue to support, innovate and develop our systems ”

Gareth Brooks, Partner, RMNJ

RMNJ Direct

- Bespoke E-Conveyancing System

The Brief

RMNJ are one of the largest conveyancing solicitors in the region, and one of the first in the UK to achieve Law Society accredited conveyancing scheme status. Manual processing of customer information, and costs of communication were a real issue. 

The Solution

From extensive analysis of the business processes and systems, we planned and developed a complex system to eradicate as many staff hours and also take advantage of automated marketing techniques including SMS, and Email.

The system automatically generates complex quotes, automatically follows up, converts and handles the conveyancing instruction process. The system also keeps a profiled database of customers, and provides ongoing targeted automated marketing. 

The Results

The system has revolutionised the department, greatly reducing costs and increasing conversion rates.
-   15,000 generated quotes
-   17,000 profiled contacts
-   Huge reduction in staff time
-   Elimination of postage costs
-   Increased conversion rate of over
    50% from manual processing.
Telephone

Do you have a project in mind?

Feel free to call us on 0151 632 3527 or email your brief to us and find out how we can help your business.

Partners